A Nebraska woman got an apology from two different airlines after they broke her wheelchair.

It looks like Neena Nizar is moving around just fine in her wheelchair, but she has to be careful. 

It has a broken brake. 

“Three men trying to get a 400-pound wheelchair off the conveyor belt and it fell,” Nizar said.

Nizar recorded cell phone video at the Philadelphia airport last week while flying with American Airlines.

“It’s a part of me,” Nizar said. “It’s being handled so badly.”

This latest incident flew her airline frustrations to a higher level. 

Nizar says in the past two months, baggage handlers damaged her wheelchair four separate times. 

She filed two complaints with American, and two with Southwest. 

“They’re just like, ‘Oh, I’m sorry it broke,'” Nizar said. “Tears fall down your eyes because they can’t understand what it means.” 

Nizar is an ambassador for her rare disease, called Jansens. Her bones can’t process calcium. 

She says she’s one of eight people in the world with the disease.

“I can walk short distances, but when I travel, I need my chair on hand,” Nizar said.

Her concern goes beyond the damage. 

She says American told her that her wheelchair was too big to fly, and she says employees even told her to just stay home.

“You don’t talk to someone in a wheelchair and say, ‘Honey, you travel too much,'” Nizar said. “That’s a good thing. I’m giving you business.”

Both American and Southwest Airlines apologized for the damage and will pay for the repairs.

Southwest sent CNN this statement:

“We realize this is a sensitive issue, and it is never our intent to make any customer feel embarrassed or self-conscious while traveling on Southwest Airlines.” 

American says it’s a rare case, but they plan on reviewing how they can do better with their Philadelphia team. 

Neena appreciates the apology, but she wants more. 

“I want to know, what steps are you going to take to fix it, so next time this doesn’t happen?” Nizar said.

Nizar says she and some disabled friends are working on a petition which would require airlines to have better equipment for lifting wheelchairs.

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